Built for language services teams
The tools you actually need to run QA at scale.
Automated QA Scoring
Scores on a 100-point scale using your rubrics. Repeated issues get clustered so they don't tank the score unfairly.
Speaker Diarization
Identifies each speaker and labels them by role. Interpreter, client, provider, all tagged automatically.
Multi-Language
Works with English, Spanish, Mandarin, and more. Language pair analytics come standard.
Live Interpretation
Real-time voice translation, phone or browser. Just call in and start talking.
What you actually get
Scores, reports, and trends. One dashboard, nothing to dig for.
QA Dashboard
Total QAs
Average Score
Pass Rate
QA Score Trend
Score Distribution
Language pairs, interpreter performance, score trends. All here, updated as reviews come in.
Lucia Fernandez
Interpreter
MedicalDeductions
Transcript
[0:42] Interpreter: The doctor says you need to take two tablets daily
Every score shows exactly where points were lost and why. You can see the transcript right next to the deductions.
Score trends, language pairs, interpreter rankings. Updated in real time as calls get reviewed.
Manual QA doesn't work
You know the problems. Here's what they actually cost you.
It takes forever
One call review takes 30 to 45 minutes. Your team covers maybe 5% of calls. The rest? Nobody listens to them.
Different reviewer, different score
Give two people the same call and you'll get two different scores. There's no reliable way to calibrate humans across hundreds of reviews.
More calls means more people
Double the call volume, double the QA headcount. That math never works out.
Agent One handles the whole queue
Every call gets reviewed in 18 seconds. Same rubric, same standards, no drift. Go from 50 to 5,000 calls and your team size stays the same.
100%
Call coverage
18s
Per review
$0.15
Cost per review
0
Extra hires needed
How it compares
Manual
30-45 min
Agent One
18 seconds
Manual
5-10%
Agent One
100%
Manual
Varies by reviewer
Agent One
Same every time
Manual
Hire more people
Agent One
Instant
Manual
~$12
Agent One
~$0.15
Done listening to calls manually?
Score every call with your rubric. You can be up and running in minutes. No integrations required.